PayChoice and Gym Mate partnership combines seamless payment solutions with powerful Gym Management Software, streamlining operations for fitness businesses. By integrating Gym Mate’s membership, scheduling, workout tracking and automated billing features with PayChoice’s efficient payment services, gym owners save time, reduce admin, and enhance financial accuracy. Together, we give fitness pros more time to focus on what matters most—amazing member experiences.
Where Gym Mate came from
Way back in 2014 Ben and Natasha Quinney launched the first issue of WOD Magazine - Australia's only CrossFit magazine at the time. Over the next 2 years they produced 10 issues of the magazine and got to meet, interact and really get to know a huge amount of gym owners and gym members from the Australian CrossFit community.
When they wound the magazine up Ben went back to work as a software engineer, but had an idea brewing in the back of his mind.
While talking with some of the gym owners he knew Ben noted that many of them complained about the gym management software that they were using. They spoke about the fact that it took forever for the American companies to get back to them when they had problems, about the fact that, being US based, the software would perform maintenance during the middle of the day for Australia and that being billed in US dollars meant they were never sure how much the software was going to cost them from month to month.
Ben figured that was something he could help with, and thus Gym Mate was born.
Company Overview
Can you tell us about Gym Mate and the core values that drive your company’s mission?
Our mission is all about building an easy to use platform that helps gym admin spend less time doing admin and spending more time doing.....well, anything else. Spending more time with their clients, with their family or relaxing by the pool. We are a husband and wife team, just like so many gyms so we feel as though we can really relate to what our clients go through every day.
How has Gym Mate’s platform evolved over time, and what are some of the key innovations that set you apart in the wellness industry?
The Gym Mate platform has evolved quite a bit. Early on it was just an admin portal, a signup form and a web portal for members, but these days we have a mobile app, a TV display for showing workouts and managing classes, a public timetable for gym and much more. To the best of my knowledge we are the only truly all in one Australian platform that caters to the needs of CrossFit affiliates and functional fitness gyms and our customer service is second to none!!
What are some standout features of Gym Mate that make it unique compared to other Gym Management Software?
The fact that we are a propper all in one platform with true, real time integration is a pretty big deal. There is no need to copy members between systems or wait for member data to sync across to various parts of the system - it all happens immediately. We are a paperless platform so there is no need to have paper copies of anything lying around in drawers and cupboards. Your members can do everything they need to do in a single app - no need to book classes in one and track your workout scores in another - it's all in the one place, and did I mention our customer service? No more waiting days or weeks for someone to get back to you about an important problem.
Looking towards the future, what are some exciting new features or updates Gym Mate is developing to improve the wellness experience for businesses and their employees?
We have been building out features at a rapid pace since we started work on the platform back in 2017 and now that we have pretty much everything you need a lot of what we are doing in 2025 is going to be uplifting and improving what we already have. That being said we still have some pretty big ideas that we are looking at like being able to set up things that are not classes or PT sessions so that members and the general public can book your sauna or float tank or massage therapist, event management and integration with door access control or EFTPOS terminals.
Partnership Benefits
What are the main benefits of partnering with Gym Mate?
As you said, and as cliche as it sounds I like to think of Gym Mate as a partner to our clients, not just another software platform. We are here to help in whatever way we can - our onboarding is very hands-on, we do as much of the data migration and account set up as we can for you so that your transition and the transition of your members is as smooth as possible. We love getting feedback from our gyms and believe that, just like the members of our clients gyms, this feedback enables us to improve and deliver a better experience for them and their clients as well.Power Up Your Fitness Business for Success
Gym Mate and PayChoice are partnered to offer innovative gym management software combined with affordable payment solutions for your fitness business. Enter your details to speak to our team, and discover what’s possible!